Information

CUSTOMER PRIVACY POLICY:

Please note that The Enchanted Unicorn, A Children's Boutique values each customer that visits our website. It is our policy not to share or sell our customer's personal information to any third party.

We use Campaigner, an email advertising service to individually email our newsletter to those customers interested in receiving it. If you would like to receive emails regarding sales, promotions and new arrivals, please click the "Newsletter" icon at the bottom of each screen to sign up for our free newsletter thru Campaigner. If you sign up for our newsletter and do not wish to receive it anymore, simply unsubscribe and you will be removed from our list and we will no longer contact you.

The Enchanted Unicorn store is hosted and powered by Yahoo Small Business Merchant Solutions. Yahoo uses 128 bit encrypting, along with Secure Socket Layers for secure and safe internet shopping. To learn more about Yahoo Small Business, please click on the E-Commerce Yahoo icon at the bottom of each screen for more details.

As our goal is to bring you these beautiful lines, we also strive to provide excellent customer service and your feedback is important to us. We hope to develop a relationship with our customers, therefore, please share your thoughts with us and let us know how we are doing! You may contact us at information@theenchantedunicorn.com or 912-727-5332. Please know that we are only an email or phone call away from answering any questions you may have regarding sizing or other concerns. If there is an item you are interested in, but we do not have the size you are looking for, please let us assist you. We will do everything we can to get you the items you need in the sizes you need….let us help you…that is what we are here for…to provide customer satisfaction!

Orders for in-stock items are normally processed and shipped the following business day. If an order is placed on Friday, I will try to process the order that day, if I am unable to, I will process and ship it on the following Monday.

If an item is out-of-stock, I will contact the manufacturer/designer to see if I am able to get another piece, if so, please allow additional time for processing. Sometimes the manufacturer/designer will ship it directly to the customer, and sometimes it will be shipped directly to me. If the item is shipped to me and I have to ship it to the customer, there may be an additional shipping charge.

FURNITURE, BEDDING & ARTWORK POLICY:

ALL CUSTOM FURNITURE, BEDDING, & ARTWORK, PRODUCTS ARE SHIPPED DIRECTLY FROM THE DESIGNERS AND WILL HAVE AN ADDITIONAL FREIGHT SHIPPING FEE AND/OR DROP SHIP FEE THAT THE DESIGNER WILL SET. PLEASE ALLOW 4-12 WEEKS FOR DELIVERY. ALL CUSTOM FURNITURE, BEDDING AND ARTWORK ARE NON-RETURNABLE ITEMS. WE REQUIRE A 65% DEPOSIT AT TIME THE ORDER IS PLACED. THIS 65% DEPOSIT IS NON-REFUNDABLE IF ORDER IS CANCELLED.

FABRIC SWATCHES ARE AVAILABLE UPON REQUEST. AND WE WILL BE GLAD TO WORK WITH YOU ON COLOR SCHEMES AND DESIGNS. PLEASE CONTACT THE STORE AT 912-727-5332 FOR AN ACCURATE SHIPPING/DROP SHIP QUOTE!

IF YOU HAVE A SPECIFIC ROOM DECOR STYLE YOU ARE LOOKING FOR, PLEASE CONTACT US AND WE WILL WORK WITH YOUR COLOR SWATCHES TO DESIGN THE PRODUCTS YOU ARE LOOKING FOR!

GROUND DELIVERY CHART:

Please allow 4-10 business days for ground delivery.

ALL PACKAGES ARE INSURED, AND THE COST FOR THIS IS REFLECTED IN THE SHIPPING RATE!

GROUND SHIPPING RATES INCLUDE INSURANCE
Dollar Value of Order	Shipping & Handling Charge
Up to $25.00	$5.95
$25.01 to $50.00	$7.95
$50.01 to $74.99	$9.95
$75.00 to $99.99	$11.95
$100.00 to $150.00	$13.95
$150.01 to $200.00	$15.95
$200.01 to $500.00	$17.95
$500.01 to $1,000.00	$20.95
$1,000.01 plus	$27.95

PRIORITY AND EXPRESS DELIVERY CHARTS:

Express Shipping & Handling Rates (in addition to standard shipping & handling rates)
Shipping method	Arrival	Please Add
Priority mail	2-3 business days	$12.95
Express Delivery	1-2 business days	$17.95

Express Shipping is only available in the 48 contiguous United States. ORDERS WILL NOT BE PROCESSED FOR PRIORITY AND EXPRESS DELIVERY ON WEEKENDS. IF AN ORDER IS PLACED ON FRIDAY, IT WILL BE PROCESSED ON THE FOLLOWING MONDAY. MONDAY WILL ACT AS THE FIRST DAY THE ORDER WAS PLACED.

AT THIS TIME, WE ONLY SHIP IN THE CONTINENTAL UNITED STATES. WE ARE NOT PROCESSING ORDERS FOR OVERSEAS SALES. IF YOU WOULD LIKE AN ORDER SHIPPED TO ALASKA OR HAWAII, PLEASE CONTACT US FOR CURRENT SHIPPING RATES.

APPAREL AND GIFTS RETURN/EXCHANGE POLICY:

Apparel(excludes special orders, Christening items and monogramming) or gifts may be returned within 15 days of the day you received the order, unused, unwashed, in original condition and packaging, for a complete refund(excluding shipping charges). Please contact us for a Return Authorization number before returning any merchandise – this number must be clearly marked on the outside of the package or the package will be refused at the warehouse.

If you miss the 15 day return window and the items have never been washed, worn and are still in the original packaging, I will be more than happy to extend the window an extra 15 days and issue an exchange or a store credit.

Returns/Exchanges must be postmarked within 15-30 days of the date you received your order. If I receive a return without an Authorization, a 50% restocking fee will be charged and the remaining balance will be issued as a store credit.

SIZE EXCHANGE or exchange for other merchandise are treated as new orders. Simply order the new item online and we will process the new order and ship it promptly. Your account will be credited when we receive your returned item.

PLEASE NOTE: THE AIR FLOW AND COSTUME PRODUCTS ARE SHIPPED DIRECTLY FROM THE MANUFACTURER AND HAVE AN ADDED DROP SHIP FEE AND/OR FREIGHT FEE. THIS IS REFLECTED IN THE PRICE OF THE PRODUCT. ITEMS FROM THESE VENDOR ARE NON-RETURNABLE UNLESS THERE IS A MANUFACTURER DEFECT!

IN ORDER TO PROCESS THE RETURN/EXCHANGE, PLEASE CONTACT US AT 912-727-5332 FOR A RETURN AUTHORIZATION NUMBER. THIS NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX. ORDERS RETURNED WITHOUT AN RA# WILL BE SUBJECT TO A 50% RESTOCKING FEE AND REMAINING BALANCE WILL BE ISSUED AS A CREDIT. PLEASE MAKE SURE ITEMS ARE RETURNED UNUSED, UNWASHED AND IN ORIGINAL CONDITION. ITEMS RETURNED IN AN UNSATISFACTORY CONDITION WILL BE SUBJECT TO A 50% FEE AND REMAINING BALANCE WILL BE ISSUED AS A CREDIT.

NOTE: IT IS ALWAYS BEST TO SEND YOUR PACKAGE BACK IN A MANNER THAT IS TRACKABLE (UPS, FEDEX, OR DELIVERY CONFIRMATION). WE CANNOT BE RESPONSIBLE FOR NON-RECEIPT OF RETURNS THAT CANNOT BE TRACKED, NOR CAN WE CONFIRM RECEIPT OF A RETURN/EXCHANGE UNTIL IT HAS BEEN PROCESSED.

PLEASE NOTE:

PERSONALIZED AND CUSTOM items such as monogramming, custom furniture orders, custom bedding, artwork and items that are custom ordered such as Christening gowns and holiday dress are NOT returnable. Unless there is a manufacturer defect.

SALE MERCHANDISE may be returned for store credit only.

ALL HOLIDAY MERCHANDISE are final sales as of the date of the holiday. This includes all holiday attire for Christmas, Haunkkah, Easter, Thanksgiving dresses and all Holiday casualwear. Items sent back with an unauthorized return number, will be subject to a 50% restocking fee and remaining balance issued as a store credit.

Return to:

The Enchanted Unicorn
Returns Department
PO BOX 183
Richmond Hills, GA 31324

For all returns, we are only authorized to credit the card used for the original sale. We will be happy to issue a store credit if you prefer.

Orders shipped with free shipping will have our standard shipping charge subtracted from your purchase.

REFUSED SHIPMENTS at the time of delivery will be charged a 50% restocking fee and store credit for remaining balance.

FOR CUSTOMER SERVICE: Please contact us at 1-912-727-5332.

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